Tsu-Lin
London

Terms & Conditions


High Quality - You will be buying from a trained silversmith, who appreciates high quality handmade and professionally finished jewellery.

Trustworthy - Not all but most pieces are hallmarked. The hallmark certifies the authenticity of the precious metal used so you can be confident that your gift is the real deal.


Payments


Payment through Paypal or BACS.

I will not start making the item until I have received payment, so please note that the delivery time of 4 weeks is after payment is received.


Delivery


Many of the pieces are made specially to order, therefore please allow up to 4 weeks for your jewellery to be made and shipped. But of course, if you need a piece sooner, or by a specific date, just email enquiries@tsu-lin.com and I’ll try my best to accommodate.

If your item is listed as in stock on the website, it will be dispatched within 4 working days.

When your order is dispatched, you will receive a notification email with a tracking number and details of how to track your parcel. As the parcel requires a signature, please ensure that there will be someone there to receive it.

Please note that all payments must be received before shipment.


Rates


UK Delivery :  Shipping costs on orders is £8. We use Royal Mail Signed For® 1st class service, a secure service which requires a signature upon receipt.

Delivery to Europe or Rest of the World : Please contact me for delivery charge.

Please be aware that any duty and taxes that may be due in the country of destination are the responsibility of the customer.


Refunds


As the items are made to order I cannot accept refunds.

If an item is damaged in delivery, I am happy to replace it upon return.

Wear and tear will not be eligible for refund.


Jewellery Care


All jewellery is carefully handmade in my London studio. If cared for lovingly, it should last longer than a lifetime.

Here are a few tips how to look after your jewellery; 

・Remember to remove your jewellery when showering and doing physical tasks that may cause stress and damage to your delicate piece.

・Jewellery stored in plastic bags with an interlocking seal slows the natural tarnishing process and protects the piece from scratches.


Cleaning Pieces


Mix a squeeze of detergent (‘the green one’) with warm water in a bowl. Put the item into the soap mixture and let sit for a few minutes. Use an old soft toothbrush and gently scrub the jewellery. Remove item from soapy water, rinse well, and dry thoroughly with a soft cloth.

Sterling Silver

Sterling silver tarnishes naturally in air and requires occasional cleaning. You can use ‘silver dip’ to remove the tarnish but please follow the instructions as described on its container. Please make sure you check before you use silver dip, as this may not be suitable for some designs with gem stones, such as pearls. If in doubt, please go to your local jeweller to polish the piece for you.

Oxidised Silver

Intentionally oxidised sterling silver is darkened silver which is ‘decoloured’ by tarnishing it in a controlled way to increase detail and the appearance of depth in a design. The black oxide on silver may wear off or fade in time, depending on wear and the amount of care taken. However, the darkened areas should remain in crevices, giving the piece an antiqued appearance.

Gold Vermeil pieces

Our gold plated pieces are made from silver with a thick layer of 18 carat gold coating (vermeil). These do not tarnish like silver, however, the plating can gradually wear. To avoid this, be careful not to expose your jewellery to harsh chemicals such as perfumes, chlorine and bleach as these can discolour the piece. So always wear perfume /cream before your put on your jewellery!